Quail Ridge - Veterinarian Policies

Payments

Payment in full is required at the time services are rendered.  We do offer several payment options to make it easy for checkout.  We accept:

    • Cash
    • Checks
    • Visa
    • MasterCard
    • Discover
    • Care Credit

If your pet requires an unexpected procedure due to an emergency, we offer Care Credit that will help with unanticipated expenses.  It allows you to make interest-free payments for medical expenses over a 6 month period. Ask us for more information.

Appointments

We operate primarily by appointment to allow plenty of time for patients and scheduled surgical procedures.  We do give priority to emergency cases which is why there could be an occasional appointment delay.  

Drop off appointments are available, meaning you could bring your pet at the time that works best for you and leave him/her for a couple hours with us.  Usually we ask this drop off time to be in the morning so our doctors can examine the patient between appointments.  You will then receive a call to review the diagnosis and treatment options.  There is a day care fee charged for drop off appointments.  

Patient Arrival

We will make every effore to make our patients feel comfortable for their visit, but they maybe uneasy about new people, surroundings and other pets.  This is one reason we ask that you restrain your pet.  For everyone's protection, dogs must be on a leash and properly controlled during the visit.  Cats must be in a carrier or on a leash.

Surgery Drop-off

In general, for all surgical procedures, we kindly request that food not be given to your pet after 8:00 pm the night before the surgery as well in the morning. Water is fine. 

For your convinence, our drop off time is betwen 7:30am and 8:30am. Please check with the receptionist to fill out authorization forms and a technician will answer questions you might have.  As soon as the procedure is done, a technician will call the number provided on the authorization forms to give an update.

Quail Ridge Animal Hospital is pleased to provide printable forms that simplify the check in process.  Click here for our Forms Page, click the approriate form, and then print, fill out, and bring with you to your appointment.

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